Support
Contact us
Email [email protected] with questions, problems or ideas.
Send feedback from the app
Shake your phone, or go to Settings › Send Feedback, and describe what happened. A screenshot of your screen is attached; remove it or add more from your photos. The report includes technical details that help us find the problem, but not your name or email.
If you test pre-release iPhone builds on TestFlight, you can also send a screenshot with a comment there. Feedback from either route is filed in our private issue tracker; see the privacy policy.
Common questions
A rule looks wrong or out of date.
Check it against the official text first; every rule in FoodCodeBuddy links to it, and the official text is what counts. If FoodCodeBuddy differs, tell us which rule and we'll fix it.
My tag groups are missing on another device.
Sign in to the same account on both, and make sure each has been online since the change. Changes made offline sync the next time the app connects.
I can't get the app.
On iPhone or iPad, download it from the App Store. On Android it's in beta, with no invitation to wait for. Tap Get the app at the top of this page for the steps on every device, and answers to the usual problems. If you're still stuck, email us and tell us what you see.
Will you cover my state?
FoodCodeBuddy covers Ohio today. Use the request form to tell us which state you need; we use the requests to decide where to go next. Request your state
Can my team share tag groups?
Yes. Email us to set up your health district or business as an organization; its tag groups are shared with every member.
Deleting your account
In the FoodCodeBuddy app, on iPhone or Android, go to Settings → Account → Delete Account. The app lists what will be deleted and asks you to confirm.
Deletion is immediate and permanent. It removes:
- your account and your sign-in;
- your own tag groups, including every tag, note and section link in them;
- your organization memberships.
Tag groups that belong to an organization, such as the State of Ohio groups, stay with that organization. The app signs you out and removes your account's data from your phone; the Ohio Food Code already downloaded keeps working offline.
You need an internet connection to delete your account. If you sign up again with the same email, you start with a new, empty account.
If you signed in with Apple, deleting your account in the app also removes FoodCodeBuddy's access to your Apple Account. If that can't be done, the app tells you. You can always remove it yourself: on your iPhone, go toSettings → [your name] → Sign-In & Security → Sign in with Apple, choose FoodCodeBuddy and tapStop Using.
On Android, the app can't remove its access to your Apple Account. After deleting your account it shows you how to do it yourself: at account.apple.com, open Sign-In and Security → Sign in with Apple, choose FoodCodeBuddy and stop using it.
Can't sign in, or want us to do it for you? Email [email protected]from the address on your account.